Cancellation Policy

At Mitkart India Pvt. Ltd., we aim to provide flexibility and convenience to our customers. This Cancellation Policy explains the conditions under which customers may cancel orders placed through the Mitkart India platform.

1. Order Cancellation Before Shipment

Customers may cancel their order before the product has been shipped.

Cancellation requests should be made as soon as possible after placing the order.

Once the cancellation request is confirmed and approved, the order will be cancelled without any penalty or additional charges.

Any payment made for the cancelled order will be processed according to the Refund Policy.

2. Cancellation After Shipment

If the order has already been processed and shipped, cancellation may no longer be possible.

In such cases:

Customers will need to receive the product first.

After delivery, customers may initiate a return request according to the Return Policy, subject to eligibility conditions.

3. Automatic Cancellation

In certain situations, Mitkart India reserves the right to cancel an order automatically, including but not limited to:

Incorrect or incomplete shipping information

Product unavailability

Payment authorization failure

Suspected fraudulent activity

System or pricing errors

If an order is cancelled by Mitkart India, customers will be notified and any payment received will be refunded accordingly.

4. Refund for Cancelled Orders

For eligible cancellations:

Refunds will be processed according to the Mitkart India Refund Policy.

Refunds will generally be issued to the original payment method used during purchase.

5. Policy Updates

Mitkart India reserves the right to modify or update this Cancellation Policy at any time to improve service quality or comply with applicable laws.

Users are encouraged to review this page periodically.