Seller Policy

The Seller Policy defines the rules, responsibilities, and operational standards for all sellers who list and sell products through the Mitkart India Pvt. Ltd. platform. By registering as a seller and listing products on the platform, sellers agree to comply with all policies, guidelines, and applicable laws.

Mitkart India aims to create a transparent, fair, and trustworthy marketplace where sellers can grow their business while customers receive genuine products and reliable service.

1. Seller Registration

To sell products on Mitkart India:

Sellers must provide accurate and complete business information during registration.

Required details may include business name, contact information, bank details, and identification documents where applicable.

Mitkart India reserves the right to verify, approve, or reject seller registrations at its sole discretion.

Providing false, incomplete, or misleading information during registration may result in account rejection or suspension.

2. Product Listing Guidelines

Sellers must follow the platform guidelines when listing products.

Only genuine, legal, and permitted products may be listed for sale.

Product titles, descriptions, specifications, and images must be accurate and clearly represent the product being sold.

Sellers must avoid:

Misleading product descriptions

False claims or exaggerated benefits

Use of copyrighted images without permission

Any misrepresentation or violation may result in product removal, penalties, or seller account suspension.

3. Pricing and Inventory Management

Sellers are responsible for maintaining accurate pricing and product availability.

Product prices must be clearly listed and must not contain hidden charges.

Sellers must ensure that inventory levels are updated regularly.

If a product becomes unavailable after an order has been placed, the seller must immediately notify Mitkart India to prevent order issues or customer inconvenience.

Repeated order cancellations due to stock unavailability may lead to seller performance review.

4. Order Processing and Fulfillment

Sellers are responsible for processing and fulfilling orders in a timely manner.

Orders must be processed within the timeframe specified by the platform.

Products must be packed securely and safely to prevent damage during shipping.

Sellers must ensure that the correct product is shipped according to the order details.

Failure to process orders on time may affect seller performance and platform ranking.

5. Product Quality and Authenticity

Sellers are fully responsible for the quality, authenticity, and legality of the products they sell.

All products must comply with applicable laws, safety standards, and regulatory requirements.

Sellers must ensure that products are original and not counterfeit.

Any complaints regarding fake, illegal, or unsafe products may lead to investigation and appropriate action by Mitkart India.

6. Returns and Customer Disputes

Sellers must cooperate with Mitkart India in resolving customer concerns.

Sellers are required to assist in processing valid return requests according to the platform’s Return Policy.

Sellers must respond promptly to customer complaints, product issues, or dispute resolution requests.

Failure to cooperate in resolving disputes may lead to penalties, temporary suspension, or permanent removal from the platform.

Mitkart India may intervene to resolve disputes when necessary to ensure fairness for both parties.

7. Seller Performance Monitoring

Mitkart India may monitor seller performance based on factors such as:

Order fulfillment rate

Customer complaints

Return rates

Product authenticity

Delivery reliability

Sellers who consistently fail to meet performance standards may receive warnings, restrictions, or suspension from the platform.

8. Seller Account Suspension or Termination

Mitkart India reserves the right to suspend or terminate seller accounts in cases including but not limited to:

Repeated customer complaints

Sale of counterfeit, illegal, or prohibited items

Misleading product information

Fraudulent activities

Violation of platform policies or applicable laws

Such actions may be taken without prior notice when necessary to protect customers and the integrity of the platform.

9. Policy Updates

Mitkart India may update or modify this Seller Policy from time to time to reflect operational, legal, or marketplace changes.

Sellers are encouraged to review this policy periodically. Continued use of the platform indicates acceptance of the updated policy.