Refund Policy

At Mitkart India Pvt. Ltd., we aim to ensure customer satisfaction while maintaining a fair and transparent refund process. This Refund Policy explains the conditions under which refunds may be issued and the process followed for refund requests.

1. Eligibility for Refunds

Refunds may be processed under the following circumstances:

Non-Delivery of Product

If an order has been successfully placed and paid for but the product is not delivered within the expected delivery timeframe due to logistical or operational issues.

Approved Return Request

If a customer has submitted a valid return request and the return has been reviewed and approved according to the company’s Return Policy.

Successful Order Cancellation

If an order is cancelled successfully before shipment or within the permitted cancellation window.

Damaged or Incorrect Product (if applicable)

If the customer receives a product that is damaged during delivery or significantly different from the description provided on the platform, subject to verification.

2. Refund Approval Process

To initiate a refund request:

Customers must contact Mitkart India through the official customer support channels provided on the website.

Relevant details such as order number, purchase date, and issue description may be required.

In some cases, photographic proof or additional verification may be requested to process the claim.

Mitkart India will review the request and notify the customer regarding the approval or rejection of the refund request.

3. Refund Processing Time

Once a refund request is approved:

The refund will be initiated within 5–7 business days.

The refunded amount will be credited to the original payment method used at the time of purchase.

Depending on the payment provider or bank, it may take additional processing time for the amount to reflect in the customer’s account.

4. Non-Refundable Situations

Refunds may not be applicable in certain situations, including but not limited to:

Incorrect or incomplete delivery information provided by the customer

Failure to accept the delivery attempt by the logistics partner

Requests made after the allowed return or complaint period

Products damaged due to misuse or mishandling after delivery

5. Company Discretion

Mitkart India reserves the right to review and decide refund requests on a case-by-case basis to ensure fairness and prevent misuse of the refund system.

6. Contact for Refund Requests

For refund-related inquiries, customers may contact Mitkart India through the official support contact details available on the website.